MEMBERSHIP POLICIES
Need to cancel your membership?
Membership Cancellation Policy
- To cancel, the member must fill out the following cancellation form: www.sanfernando.fitness/cancellation
- The cancellation form must be submitted no later than 7 days before the next billing date. If submitted within the 7 days, the request will not go into effect until after the following billing date.
- If a member is on a 3+ month contract and is seeking to cancel their membership, 50% of the remaining payments will be due for the request to be completed.
- If a member cancels their membership right after signing the contract but before beginning any class or services, a $50 fee will be applied to receive your first payment’s refund.
Need to put your membership on hold?
Membership Hold Policy
- We understand unforeseen circumstances may occur; a member may place their membership on hold for a maximum of 1 month with a return date per calendar year by contacting the business hotline number. If longer than a month is needed, member will need to cancel their membership by submitting a cancellation form. See the Membership Cancelation Policy.
- If a member is on a 3+ month contract, the member cannot put their membership on hold until after 3 months.
Ready to return from a membership cancellation?
Returning Member Policy
- For a member returning within 3 months of canceling their previous membership: may enroll in a month-to-month membership plan (no contract) with a $25 reinstatement fee.
- For a member returning after 3 months of cancellation of previous membership: will be required to enroll in a minimally 3 month contract with no reinstatement fee.
- Rates will be subject to the current price for equal membership.
Have a late membership payment?
**Late Membership Payment Policy
- A $15 late fee will be applied for any late membership payments passed 5 days of the scheduled billing date. The membership will be temporarily suspended after the 5 days and will not allow the member to reserve or sign into classes until payment is received.
Looking to make changes to your membership plan?
Upgrading/Downgrading Membership Policy
- A request is required 7 days or more before the next billing date to go into effect. Requests must be sent to the admin team through our business hotline phone number by text or phone call.
- A request received within 7 days prior to the next billing date, will not go into effect until after the following billing date.
- If a member wants to immediately upgrade or downgrade their membership plan, the member will be charged full rate upon request. Membership will not be prorated.
Need to cancel or reschedule an appointment?
Appointment Cancellation/Reschedule/No Show Policy
We understand that unexpected delays may occur, if a member needs to cancel or reschedule their appointment, we respectfully request at least a 24 hour notice before scheduled time to avoid any fees. If a member does a “no show” or is 5 minutes late for their service, the same penalty fees listed below will be applied. If needed, we will do our very best to reschedule your service for another time that is convenient for you.
- For 90 Day Member Check-Ins: Appointments canceled or rescheduled within 24 hours before scheduled time will result in a $10 penalty fee and must be rescheduled in 2 weeks.
- Grace Guidelines: The member is allowed a 1 time only forgiveness with no penalty fee if the member notifies the admin team by text or phone call to the business hotline number within 24 hours after scheduled time.
- For Foundations Fitness Program and/or Semi-Private Group Training Sessions: Appointments canceled or rescheduled within 24 Hours before scheduled time will result in a $10 penalty fee.
- Grace Guidelines: The member is allowed a 1 time only forgiveness with no penalty fee if the member notifies the admin team by text or phone call to the business hotline number within 24 hours after scheduled time.
- For Nutrition Coaching Sessions and/or Personal Training Sessions (1-on-1 Appointments): Appointments canceled or rescheduled within 24 Hours before scheduled time will result in a $30 penalty fee.
- No Grace Guidelines.
- No Grace Guidelines.
PUNCH CARD MEMBERSHIP POLICIES
What is a Punch Card?
Punch Cards are our non-contractual forms of membership which have a limited number of sessions purchased with a 6 week expiration period. The next set of Punch Card sessions are automatically renewed after the last session is completed or on week 6, whichever comes first. Sessions that are unused at the 6 week mark do not roll over and will be forfeited. Members may find the number of sessions they have remaining on the Wodify app.
Need to cancel your Punch Card before the next auto renewal?
Punch Card Cancellation Policy
- To cancel, the member must fill out a cancellation form: www.sanfernando.fitness/cancellation.
- The cancellation form must be submitted before the third to last session to avoid an auto-renewal (see examples listed below). If submitted after the third to last session, the request will not go into effect until after the following auto-renewal.
- Climb Fit Punch Cards:
- For 5 Sessions Punch Card; requests no later than the 2nd session, before the 3rd.
- For 10 Sessions Punch Card; request no later than 7th session, before the 8th.
- Functional Fit Punch Cards:
- For 8 Sessions Punch Card; request no later than 5th session, before the 6th
- For 12 Sessions Punch Card; requests no later than the 9th session, before the 10th.
- Climb Fit Punch Cards:
Need to put your Punch Card membership on hold?
Punch Card Hold Policy
- A member may place their membership on hold for a maximum of 1 month with a return date per calendar year. If longer than a month is needed, member will need to cancel their membership by submitting a cancellation form (refer to the Membership Cancelation Policy).
- The member cannot put their punch card membership on hold until after the first initial auto-renew payment.
Looking to make changes to your Punch Card membership?
Upgrading/Downgrading Punch Card Policy
- A request is required before the third to last session (see examples in Punch Card Cancellation Policy). Requests must be sent to the admin team through our business hotline phone number by text or phone call.
- A request received after the third to last session will not go into effect until after the following auto-renewal.
- If a member wants to immediately upgrade or downgrade their membership plan, the member will be charged full rate upon request. Membership will not be prorated.
**The Membership Policy listed above with the asterisk symbol also applies to the Punch Card Memberships.
