Class Policies
ALL FITNESS PROGRAMS POLICIES
Reservation Policy
- A member must reserve a spot on the Wodify App for all classes including Open Gym. Reservations are open 5 days prior to scheduled class time. Once a member arrives, they must sign-in into the Wodify App or a staff member may assist them. We encourage members to plan to arrive 5 minutes prior to the scheduled class time. One-time class (aka drop-in) may be purchased here: www.sanfernandofitness.wodify.com
Waitlist Policy
- If a scheduled class is fully booked, members may join a waitlist on the Wodify App by clicking on “Join Waitlist” under the scheduled class time. If a member cancels their reservation before the scheduled class time, all members on the waitlist will receive an email notification when a spot has been opened and will be booked digitally on a first come first serve basis.
Standby Policy
- If a scheduled class is fully booked, a member may physically wait on stand-by at the facility before the class starts for an open climber and (if not already added) will be added to the waitlist. If a member who reserved a spot doesn’t show up or is late at the 3-minute grace period, the spot will be released to a member on standby on a first come first serve basis. Those on the waitlist will have first priority.
CLIMB FIT POLICIES
Late Cancellation/No Show Policy
- Members may cancel reservations without penalty up to 3 hours prior to scheduled class time. Late Cancellations and/or No Shows will result in a $10 penalty fee. Reservations can be canceled on the Wodify App by clicking on “Cancel Reservation” under the scheduled class time.
- Grace Guidelines: Each member is allowed a 1 time forgiveness for either a Late Cancellation or No Show per calendar year with no penalty fee if the member notifies the admin team by text or phone call to the business hotline number within 24 hours after scheduled time.
- Grace Guidelines: Each member is allowed a 1 time forgiveness for either a Late Cancellation or No Show per calendar year with no penalty fee if the member notifies the admin team by text or phone call to the business hotline number within 24 hours after scheduled time.
First Time Climber Policy
- FIRST time climbers MUST arrive no later than 5 minutes before scheduled class time to allow ample time to set up a new climber properly on the machine.
- Due to the short 30 min duration of a class session and for your safety, with the consideration of the instructor and the other climbers, we do not allow any FIRST TIME CLIMBERS who arrive late to join the class under any circumstances.
Late Climber Policy
- A 3 minute grace period from the scheduled time is ALLOWED. Climbers who arrive later than 3 minutes will not be allowed to take the class and will be considered a No Show which will result in a $10 penalty.
FUNCTIONAL FIT + BOXING FIT POLICIES
Cancellation/No Show Policy
- Members may cancel reservations without penalty until 1 minute prior to scheduled class time (example: class starts at 5:00am, member has until 4:59am to cancel reservation). No Shows will result in a $10 penalty fee. Reservations can be canceled on the Wodify App by clicking on “Cancel Reservation” under the scheduled class time. If you do not show we encourage you to cancel. If you can’t make your reservation, we encourage you to cancel your reservation on the app to avoid a No Show so that those on the waitlist may be notified when a spot has opened up.
- Grace Guidelines: Each member is allowed a 1 time forgiveness for either a Late Cancellation or No Show per calendar year with no penalty fee if the member notifies the admin team by text or phone call to the business hotline number within 24 hours after scheduled time.
Late Member Policy
- A 10 minute grace period from the scheduled time is ALLOWED. Members who arrive later than 10 minutes will not be allowed to take the class based on the coach’s discretion and will be considered a No Show which will result in a $10 penalty.
OPEN GYM POLICIES
- Members who have Open Gym access must reserve a spot and sign into the Wodify App. Fitness classes have first priority over gym equipment and floor space. When a class is in session, please be respectful and mindful of not making any loud noises when a coach is instructing as they need the members’ full attention.
GYM ETIQUETTE
- During class sessions, for the consideration of the Coaching Instructor and others, silence or turn off your phone (plus any other electronics). We love selfies/pictures and encourage it, but to limit distractions if you may please only do so before and/or after after the class.
- FOR CLIMB FIT CLASSES: In case of emergencies: if you are expecting an important phone call, you may let our front desk attendant tend to your phone and alert you if the designated number calls.
- Our casa es tu casa! Respect it and treat it like it’s yours. Keep your workout space safe for yourself and others, be gentle with the equipment, pick up after yourself by putting equipment away as soon as it’s not needed, and don’t forget to wipe down your equipment after a sweaty session to keep things clean for the next guest.
- We love a high energy class! Let’s lead by example to others, always have a positive attitude of gratitude, welcome new faces, encourage each other, and be respectful to others.
- Be Present and Be Alert! Our classes are led with coaches/instructors who are there to encourage, train and teach you to reach the goals you have set for yourself. Headphones are not to be present during an instructor/coach led class.
- We love kids! However due to safety reasons, they cannot be allowed in the work out areas and/or Climb Room. We are not responsible to watch and care for younger children but if necessary, we encourage someone responsible that you trust to watch them in our designated waiting area.
- We are a dog friendly gym! You may bring your well-behaved fur babies, all we ask is that you keep them on a leash and pick up after them.
- This is ONLY a small percentage of your day, so enjoy and make the best out of it. This is WORTH your time, remind yourself why you started!
Subject to change: schedule, instructors, pricing & packages. No Refunds.
